Overview
SEBI vide their various circulars and directions issued from time to time with respect to the redressal of investor grievances through SEBI Complaints Redress System (SCORES) platform to facilitate redressal of Complaints in a speedy and effective manner. In addition to complaints received on score, Infomerics may receive some complaints directly from the investors. Being a SEBI registered intermediary, Infomerics Valuation and Rating Private Limited shall follow the procedure as under.
Internal Process to resolve Investor Complaints:
Complaints either received directly or through SCORE shall be received by Compliance officer and will be discussed with Chief Executive Officer & Chief Rating Officer. Such complaints will then be forwarded to the concerned Group Head for suitable action. The replies as received from the Group Head will be sent to the complainant and uploaded on score after the same being seen by CRO and CEO.
Timelines for redressing a Complaint:
Any Complaint so received on scores shall generally be addressed and resolved within 15 days from the date of receipt of such complaint but in no case later than 30 days.
Record maintenance
A record will be maintained of all the complaints received (on score or otherwise) along with date of resolving the same. Compliance Officer will maintain such logbook.